Location: Windsor, Ontario, Canada | Posted Date: 2020-01-13
The Information Systems (IS) Services Desk Technician is responsible for providing first level and lead contact support for users requiring assistance related to their day-to-day use of information technology, or services provisioned by IS. The IS Services Desk Technician provides general computer knowledge, support and maintenance information related to hardware and software, as well as providing incident information for investigation, new service requests, fulfilment of service requests, problem and root cause resolutions. The technician may also be involved in repair, replacement, renewal, updates and upgrades of electronic devices, software and technology in use by Windsor Mold Group. The Technician is efficient at communicating technical detail, as well as providing a kind and caring response environment for people that request information, or to report and resolve technical issues. The IS Services area provides frequent learning opportunities and dynamic customer service engagements using both telephone and on-line computer supports in a dynamic World Class IT environment.